Terms & Conditions
Welcome to our website ‘Bridal Rogue Gallery’
(online retail website for Bridal Rogue Gallery vat number 563 148147)
“we / us / our / ours” means the seller Bridal Rogue Gallery
“you / your / yours” means the purchaser or buyer
“goods / item / items / order” means the goods being supplied
HOW TO PLACE YOUR ORDER
Phone- 0207 9352423
Monday to Saturday 10-5pm
In Store- Please note that the stores have a different returns policy to the online site.
Bridal Rogue Gallery
22 Chiltern Street, London, W1U 7QD
Mon- Fri 10am-6pm Mon ‘til 8pm Thurs ‘til 7pm Sat 9am-5pm
Bridal Rogue Gallery
10 Grape Lane, York, YO1 7HU
Mon-Fri 9.30am-5.30pm Sat 9am-5pm
Bridal Rogue Gallery
6 Strawberry Dale Avenue, Harrogate, HG1 5EA
Mon-Fri 9.30am-5.30pm Sat 9am - 5pm
HOW TO PAY
We accept all major credit cards except American Express and Diners Club.
Online purchases are processed through a secured site.
All goods must be paid in full before dispatch.
All prices shown are in sterling and are inclusive of VAT and are subject to change without notice.
Certain items shown on www.bridalroguegallery.co.uk may not be available at the shop locations.
Please check before visiting either shop for the availability of a particular item.
It is our policy to ship a maximum of 3 pairs of shoes or other items per order for comparison purposes.
If you wish to compare lots of items we advise a visit in person to one of our stores.
Online offers /discounts/ voucher codes are not valid in store unless specifically stated. Discounts and voucher codes may not apply to sale or already discounted goods.
We cannot guarantee the availability of sales or discounted goods as these may be of limited stock and for sale elsewhere. Some sale goods may be ex display or seconds but this will be stipulated and does not affect our returns policy unless otherwise stated.
Orders are usually sent using Royal Mail, (where a signature will be required).
We will make every effort to dispatch standard order items as soon as possible following full payment being made.
Bespoke and Special order items will be dispatched as soon as possible along with other items purchased.
Please note that all delivery times are estimates and we cannot be held responsible for any delivery delays caused by strikes, weather or events beyond our control.
If you are worried about delivery timescales, please contact us before placing your order.
For large orders, especially where multiples of similar items are requested it is our policy to send a maximum of three items for comparison purposes only. We are happy to discuss sizing and styling with you to help narrow down your choice.
STANDARD UK Mainland
Royal Mail First Class Recorded Delivery - Please allow up to 3-5 working days from dispatch.
Delivery cost - small packages £4.95 (One pair of shoes or similar)
- standard packages £6.95 (Two pairs of shoes or similar)
- large packages £9.95 (Three pairs of shoes or similar)
EXPRESS UK Mainland Delivery
Royal Mail/ Courier Special Delivery – 1 working day from dispatch
Please check with us before placing your order if you require the items the next day delivery as we need to confirm the stock availability before agreeing to this service.
[We can only consider next day delivery on orders placed before noon Monday to Friday], Certain items may not qualify for next day delivery.
Delivery cost - small packages £8.95 (One pair of shoes or similar)
- standard packages £12.95 (Two pairs of shoes or similar)
- large packages £16.95 (Three pairs of shoes or similar)
DELIVERY within the EU
Airmail – International Signed for - Please allow 7-10 working days for delivery
Delivery cost - mini packages £12.95 (Smaller items)
- small packages £15.95 (One pair of shoes or similar)
- standard packages £21.95 (Two pairs of shoes or similar)
We currently ship to Europe, Australia and the USA, for other destinations please contact us for ordering information.
Airmail - International Signed for - Please allow 10-15 working days for delivery
Delivery cost - mini packages £25.00 (Smaller items)
- small packages £35.00 (One pair of shoes or similar)
- standard packages £50.00 (Two pairs of shoes or similar)
TIME SCALES AND DELIVERY INFORMATION
If your items are in stock we will usually dispatch within 48 hours of order being accepted, with delivery generally taking 1-5 days working days.
If an item is out of stock we will notify you by email of any delay and dispatch as soon as it becomes available unless you reply to cancel the order.
Orders will be sent complete unless otherwise arranged.
If your goods are to be sent outside the UK, you may be liable for import duties and taxes.
RETURNS AND EXCHANGES
We offer a 7 day no quibble returns policy (from date of receipt).
If you wish to return an unwanted item please contact us for a returns form at
or phone 0207 9352423
We will only accept returned packages with the correct returns label and supplied returns code.
Items should be returned unused and with all the same packaging and labels otherwise they will not be accepted.
Returns must arrive within 14 days following the date of receipt of goods.
We take no responsibility for goods which are not received so please ensure that all items are sent by secure means.
We will confirm receipt of returned goods and process the refund due to you as soon as possible
but within 30 days of the returned good.
No refunds will be made for the outgoing p&p or for any return postal charges.
Where no postage has been charged on outgoing items, the relevant postage fee (minimum £3.95) may be deducted
from the refunded amount if the goods are subsequently returned.
All sale goods are covered by our 7 day no quibble returns policy unless otherwise stated.
Items returned without a correct returns code, late or in an unacceptable condition will not be refunded.
The goods will either be refused or a re-delivery charge will be issued and once payment is received the items will be returned.
We will hold the goods for 14 days and if no payment is received we will dispose of the goods at our sole discretion.
Bespoke items made to a particular requirement are non- returnable.
Dyed items are non- returnable
Underwear and pierced earrings are non- returnable
Anything which cannot be resold as perfect and new is non-returnable
THE ABOVE TERMS DO NOT AFFECT YOU STATUTORY RIGHT
You may use this website solely for your own personal use.
The content of our website are protected by copyright and design rights and you may not use, copy or store any part of this site for any commercial or legal purpose.
LAWS AND JURISDICTION
Our terms and conditions are governed by and construed in accordance with English Law.
Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of our terms and conditions.